Shipping policy
Auvoré Shipping Policy
Last updated: August 2, 2026
Thank you for shopping with Auvoré. We’re committed to delivering your order safely and keeping you informed throughout the process.
Order Processing
Orders are processed within 2–3 business days. Business days exclude weekends and public holidays.
During holidays, promotions, or periods of unusually high demand, processing may take slightly longer.
Estimated Delivery Times
Once your order has shipped, estimated delivery times are:
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United States: 7–15 business days
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International: 10–20 business days
These estimates begin after processing and are not guaranteed delivery dates. Weather, customs inspections, carrier disruptions, and other circumstances outside our control may cause delays.
Shipping Rates
Shipping charges are calculated and displayed at checkout before payment. Any free-shipping promotion will be shown on the product page or during checkout.
Order Tracking
Once your order ships, you will receive a confirmation email containing your tracking information.
Tracking updates may take 2–5 business days to appear after the carrier receives your package. This is normal and does not necessarily mean your order has been delayed.
Multiple Packages
Orders containing multiple products may be shipped separately to help them arrive more efficiently. If this happens, you may receive more than one package and tracking number at no additional cost.
Incorrect Shipping Information
Please review your shipping address carefully before placing your order.
If you notice an error, contact us as soon as possible at info@auvoreco.com. We cannot guarantee address changes once an order has entered processing or has already shipped.
Auvoré is not responsible for packages delayed, returned, or lost because of an incorrect or incomplete address provided at checkout. Additional shipping charges may apply if an order needs to be reshipped.
Delayed or Missing Orders
Occasional carrier delays can happen. If your tracking has not updated for more than 7 business days, please contact us at info@auvoreco.com, and our team will help investigate the shipment.
If tracking shows the package as delivered but you cannot locate it, please:
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Check around your property and any secure delivery areas.
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Ask household members or neighbors.
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Contact the shipping carrier directly.
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Email us if the package still cannot be found.
Auvoré is not responsible for packages lost or stolen after being confirmed as delivered by the carrier. However, we will do our best to assist with the investigation.
Damaged Packages
If your order arrives damaged, contact us within 7 days of delivery at info@auvoreco.com.
Please include:
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Your order number
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A clear photo of the damaged product
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A photo of the shipping package and label
Our support team will review the issue and arrange an appropriate replacement or resolution.
International Customs and Duties
International orders may be subject to customs duties, import taxes, or local handling fees. These charges are determined by the destination country and are the responsibility of the customer.
Customs processing may occasionally delay international deliveries.
Returned Packages
Packages returned because of an incorrect address, failed delivery attempt, refusal, or failure to collect may require an additional shipping fee before they can be resent.
Original shipping charges are non-refundable unless the return resulted from an error made by Auvoré.
Contact Us
If you have any questions about your shipment, please contact:
Auvoré Customer Care
Email: info@auvoreco.com
Please include your order number so our team can assist you as quickly as possible.